Support Policy

At Sweet Tooth, we are specialists in customer retention and want you to be successful with your ecommerce store. We are happy to answer any questions you have with setting up your loyalty program. The Sweet Tooth support team is available Monday to Friday, between the hours of 9:00 AM and 5:00 PM Eastern, excluding holidays.

What’s included in Sweet Tooth support?

  • General questions about our app
  • Questions regarding the technical scope of our app
  • Assistance with installing the app
  • Help with setting up
  • Guidance with loyalty strategy

What’s not included in Sweet Tooth support

  • Errors related to your store’s theme which can affect the customer registration page. This issue can be resolved much better by your theme developer.
  • Application conflicts relating to theme customizations.
  • We reserve the right to deny support for customers that have exceeded their program limits.

Support etiquette

At Sweet Tooth, we aim to provide you with upstanding support and professionalism. Any conversations that are of an unprofessional nature or include insults towards our staff and business, we will reserve the right to refuse further assistance to that merchant.

Limitation of liability

When creating a staff account for Sweet Tooth support staff, we are not liable for any changes, customizations, or alterations to your shop that may result in lost profits or any special, incidental or consequential damages arising out of or in connection with our products or services.